Refund policy

Lumas Living – Return & Refund Policy

Effective Date: September 4, 2026

At Lumas Living, we believe that clear return terms are an important part of a dependable shopping experience. If a product does not work for your needs or your order arrives with a problem, the following policy explains how we handle eligible returns, refunds, replacements, and exchanges.

1. Return Request Deadline

You may submit a return request for eligible merchandise within 30 days after the order is delivered.

For a standard return, the merchandise should generally:

Be unused and in substantially the same condition in which it was received;
Have no customer-caused damage, alteration, or excessive wear;
Include original packaging when reasonably applicable;
Include manuals, accessories, hardware, and other components originally supplied with the item; and
Be supported by your order number or another reasonable form of proof of purchase.

We recommend inspecting your purchase before discarding its packaging or included materials.

2. Obtain Return Instructions First

All returns should begin by contacting kevh27895sn49@lumaslivingos.com.

Please tell us:

Your order number;
Which product you would like to return;
Why you are requesting the return; and
Whether there is any damage, defect, missing component, or other problem.

Photos may be requested when they are useful for evaluating the return.

After reviewing your request, we will provide the appropriate instructions for eligible merchandise.

Please do not ship a return without authorization. The business address provided at the end of this policy should not be assumed to be the return processing address unless we specifically identify it in your return instructions.

3. Condition Requirements for Home Products

Home and living merchandise should be handled carefully while you decide whether to keep it.

Depending on the product, standard return eligibility may be affected if merchandise has been:

Permanently installed or mounted;
Extensively assembled and shows resulting wear;
Painted, cut, drilled, refinished, or otherwise modified;
Damaged through improper assembly or use;
Exposed to conditions that materially change its original state; or
Returned without essential pieces or components.

If you discover what appears to be a manufacturing defect, please contact us before repairing or permanently modifying the product.

4. If Your Purchase Arrives Damaged or Incorrect

Please examine your merchandise after delivery.

If your order arrives damaged, defective, incomplete, or contains a product different from the one you purchased, contact kevh27895sn49@lumaslivingos.com promptly.

To help us review the problem, please include your order number and a brief description of what happened. We may ask for photographs of the merchandise, packaging, shipping box, product label, or damaged area.

Please retain the product and relevant packaging while the matter is under review.

Depending on the circumstances, we may provide replacement merchandise, replacement parts, a refund, or another appropriate resolution.

5. Return Limitations

Some merchandise may not qualify for an ordinary change-of-mind return. Examples include:

Personalized, customized, or made-to-order products;
Gift cards;
Merchandise clearly marked final sale before purchase;
Items materially altered or damaged after delivery;
Products that have been permanently installed;
Merchandise missing essential parts due to customer handling; and
Items subject to product-specific hygiene or safety restrictions after opening or use.

Additional return limitations disclosed for a particular product before purchase may also apply where permitted by law.

These limitations do not remove any mandatory remedy that may apply to defective, damaged, or incorrectly supplied merchandise.

6. Responsibility for Return Shipping

For an eligible return requested because of personal preference or change of mind, the customer is generally responsible for the return shipping expense.

Returned merchandise should be securely packaged so that it is reasonably protected during transportation. This is particularly important for fragile, breakable, oversized, or multi-component home products.

We recommend using a trackable shipping service and retaining the tracking number until the return has been finalized.

When a return is required because of an error attributable to Lumas Living, appropriate return shipping arrangements will be addressed as part of the resolution.

7. Evaluation of Returned Merchandise

After an authorized return reaches the designated return location, we will review its condition and eligibility.

This evaluation may include checking the:

Physical condition of the product;
Packaging where applicable;
Accessories and supplied components;
Hardware and manuals;
Evidence of installation, modification, or use; and
Overall compliance with the applicable return conditions.

We will notify you after the evaluation is complete.

8. Refund Procedure

If your return is approved, the applicable refund will generally be sent back to the original payment method used for your purchase.

Lumas Living will initiate the refund after the approved return has been processed. Your bank, card issuer, or payment provider may then require additional time to make the credit visible in your account.

Please allow approximately 5–10 business days after refund processing. Financial institution processing times may vary.

Original outbound shipping charges are generally non-refundable for voluntary change-of-mind returns unless applicable law requires otherwise. Where the return results from an error attributable to us, applicable shipping charges will be considered as part of the resolution.

9. Replacement and Exchange Availability

If you would prefer a replacement or another eligible product instead of a refund, please contact us to discuss the available options.

Exchanges and replacements depend on inventory availability and the circumstances of the request.

If the desired merchandise is unavailable, we may complete an eligible refund instead, after which a separate order may be placed.

10. Cancelling or Correcting an Order

Contact kevh27895sn49@lumaslivingos.com as soon as possible if you need to cancel an order or correct information associated with it.

We will make reasonable efforts to accommodate requests received before fulfillment begins. However, we cannot guarantee cancellation or modification after an order has entered processing, packing, or shipment.

If an order has already shipped, qualifying merchandise may be returned after delivery according to this policy.

11. Packages Returned Due to Delivery Problems

Please make sure your delivery address is complete and accurate before placing an order.

If a package is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, or another recipient-related delivery issue, we will review the available options after the shipment is returned.

If you request reshipment and it is available, additional shipping charges may apply.

12. Mandatory Consumer Protections

This Return & Refund Policy describes the standard procedures followed by Lumas Living. It is not intended to exclude, waive, or reduce consumer rights or remedies that cannot legally be limited.

If applicable federal, state, or local law provides mandatory protections that conflict with a provision of this policy, the applicable legal requirement will take precedence.

13. Return & Refund Contact

For return requests, refund questions, damaged merchandise, exchanges, or other assistance regarding this policy, contact:

Lumas Living
1441 Tuolumne Street
Vallejo, CA 94590
United States

Phone: (707) 364-3433
Email: kevh27895sn49@lumaslivingos.com