Terms of service
1. WHO MAY USE OUR STORE
Lumas Living is intended for lawful shopping and ecommerce activities.
By submitting an order, you represent that you have the legal capacity to enter into the transaction or have appropriate authorization where required by applicable law.
You must not use our store for fraudulent, abusive, deceptive, unlawful, or unauthorized purposes.
We may reasonably restrict access where necessary to protect customers, website security, our business operations, or applicable legal interests.
2. OUR PRODUCT COLLECTION
Lumas Living may offer home, living, household, décor, organization, kitchen, lifestyle, and related merchandise.
Our product selection may change as we introduce new items, modify collections, update available variations, or discontinue merchandise.
We do not guarantee that any particular product will remain available for a specific period.
3. PRODUCT DETAILS
We make reasonable efforts to provide helpful and accurate product information.
Depending on the merchandise, a product page may contain:
Product photographs;
Dimensions or measurements;
Material or composition information;
Colors, patterns, or finishes;
Package quantity;
Intended use;
Care instructions;
Assembly or setup guidance; and
Other relevant specifications.
Customers should review the complete product listing before purchasing.
4. MEASUREMENTS AND SPACE PLANNING
For products where size is relevant, customers should carefully review the dimensions shown on the applicable product page.
We recommend measuring the intended location before ordering merchandise for a particular shelf, countertop, room, storage area, or other space.
Customers are responsible for determining whether the stated dimensions are suitable for their intended use.
Minor measurement variations may occur where dimensions are identified as approximate or where reasonable manufacturing tolerances apply.
5. PRODUCT APPEARANCE
We aim to present merchandise accurately, but physical products may not appear exactly identical to digital photographs.
Differences may result from:
Lighting conditions;
Photography;
Screen brightness;
Device settings;
Monitor calibration;
Material characteristics;
Manufacturing variations; or
Production-batch differences.
Reasonable visual variations do not necessarily constitute defects.
6. MATERIALS, TEXTURES, AND FINISHES
Certain household or decorative merchandise may include textures, patterns, grains, finishes, or other characteristics that vary naturally or during production.
Where such variation is inherent in the product, two units of the same item may not be visually identical.
Customers should review material and finish information where available before ordering.
7. PROPER PRODUCT USE
Products purchased from Lumas Living should be used for their intended purposes and according to applicable instructions.
Customers are responsible for reviewing and following product-specific:
Safety warnings;
Weight or capacity limitations;
Care instructions;
Indoor or outdoor use restrictions;
Assembly instructions; and
Other applicable guidance.
Improper use may damage merchandise or create avoidable safety risks.
8. ASSEMBLY AND INSTALLATION
Some products may require assembly, mounting, installation, or setup.
Customers should follow the instructions and use the components supplied or otherwise recommended for the applicable product.
Do not install or continue using merchandise when important structural components appear damaged.
Where specialized installation is reasonably appropriate, customers are responsible for determining whether professional assistance should be obtained.
9. CARE, CLEANING, AND STORAGE
Customers should follow applicable care and maintenance instructions to help preserve merchandise.
Depending on the material, damage may result from unsuitable cleaning chemicals, abrasive materials, excessive moisture, extreme temperatures, prolonged sunlight, improper storage, or other use inconsistent with product guidance.
Ordinary wear and gradual changes resulting from normal use do not necessarily constitute product defects.
10. PRODUCT AVAILABILITY
All merchandise is offered subject to availability.
An item displayed online or placed in a shopping cart is not reserved until the applicable order is processed.
Lumas Living may establish reasonable quantity limits, modify available variations, or discontinue merchandise.
If an item becomes unavailable after an order is submitted, we may cancel the affected portion of the order and refund any amount properly due.
11. PRICING
Prices displayed through Lumas Living may be updated from time to time.
Applicable taxes, shipping charges, discounts, and other transaction-related amounts will be displayed or calculated during checkout where appropriate.
We make reasonable efforts to maintain accurate pricing information.
However, technical, administrative, or typographical errors may occasionally occur.
12. CORRECTION OF ERRORS
Lumas Living may correct material errors involving product information, prices, promotions, inventory, or other website content.
If an error materially affects an order already submitted, we may contact the customer and take reasonable corrective action.
Where permitted by applicable law, an affected transaction may be canceled if fulfillment based on an obvious material error would not be appropriate.
Any payment properly due back following cancellation will be refunded.
13. PLACING AN ORDER
Submitting an order through our checkout constitutes an offer to purchase the selected merchandise under these Terms.
An automated confirmation that we received your order does not necessarily constitute final acceptance.
Before fulfillment, we may review an order for inventory availability, payment authorization, information accuracy, applicable quantity limitations, and reasonable fraud-prevention purposes.
14. ORDER ACCEPTANCE
Lumas Living may reasonably accept, limit, decline, or cancel an order based on legitimate operational, inventory, security, payment, or legal considerations.
An order may be declined or canceled where, for example:
Merchandise is unavailable;
Payment cannot be authorized;
A material listing or pricing error occurred;
Required customer information is incomplete or materially inaccurate;
Transaction details reasonably indicate unauthorized activity;
An order reasonably appears intended for unauthorized commercial resale; or
The transaction violates these Terms or applicable law.
Where possible, we may notify the customer using the contact details associated with the order.
15. ORDER CHANGES
If you need to correct an order after checkout, please contact Lumas Living promptly.
We will make reasonable efforts to assist where possible, but changes are not guaranteed.
Once an order has entered processing, packing, or fulfillment, we may be unable to change:
Merchandise selections;
Quantities;
Variations;
Customer information; or
Delivery addresses.
Customers should therefore review all information carefully before submitting an order.
16. CUSTOMER ACCOUNT AND CONTACT INFORMATION
Where our store allows customer accounts or saved information, you are responsible for keeping your account credentials reasonably secure.
You are also responsible for maintaining accurate contact and transaction information.
Do not knowingly provide false, misleading, or unauthorized information when using our services.
Notify us promptly if you believe your customer account or order information has been used without authorization.
17. PAYMENT TERMS
Purchases must be completed using payment methods available during checkout.
Payment processing may be performed by independent providers that maintain their own authorization procedures, security measures, privacy practices, and contractual terms.
We do not guarantee that every payment method will remain available at all times.
Orders for which payment cannot be successfully authorized may be delayed or canceled.
18. FRAUD AND TRANSACTION REVIEW
We may use reasonable security procedures to identify potentially fraudulent or unauthorized transactions.
Where an order reasonably presents an increased risk of fraud, we may hold it temporarily for review or request additional verification.
We may cancel transactions that cannot be reasonably verified or that appear to involve unauthorized payment activity.
19. SALES TAX AND RELATED CHARGES
Applicable sales taxes or similar charges may be calculated and collected where required.
The amount may depend on the merchandise purchased, shipping destination, and applicable tax rules.
Taxes or obligations imposed directly on a customer by applicable law remain that customer's responsibility.
20. WHERE WE SHIP
Lumas Living currently ships eligible online orders within the United States only.
Additional fulfillment information is provided through our Shipping Policy, including available shipping methods, rates, qualifying purchase thresholds, processing information, and estimated transit periods.
Please review the Shipping Policy before completing your purchase.
21. DELIVERY ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate delivery address.
Before checkout, please verify:
Street address;
Apartment, suite, or unit number where applicable;
City;
State;
ZIP code; and
Recipient information.
Incomplete or inaccurate addresses may result in delivery delays, failed delivery attempts, or returned packages.
22. DELIVERY ESTIMATES
Delivery periods are estimates unless expressly identified as guaranteed.
Actual transit may be affected by independent carrier operations, holidays, severe weather, transportation disruptions, high shipping volume, address problems, or other circumstances outside our reasonable control.
We cannot guarantee an exact arrival date for services that are not expressly offered as guaranteed delivery.
23. RETURNS AND REFUNDS
Our Return and Refund Policy establishes the requirements applicable to eligible returns and refunds.
That policy may address:
Return periods;
Product-condition requirements;
Applicable exclusions;
Return procedures;
Damaged merchandise;
Incorrect products; and
Refund processing.
Customers should review the Return and Refund Policy before purchasing.
Nothing in these Terms limits consumer rights or remedies that cannot legally be waived.
24. DELIVERY DAMAGE AND ORDER PROBLEMS
If merchandise arrives damaged, defective, incomplete, or materially different from what you ordered, please contact Lumas Living promptly according to our Return and Refund Policy.
To evaluate a claim, we may reasonably request:
Your order number;
A description of the issue;
Photographs of the product;
Photographs of the shipping package; or
Other relevant supporting information.
Please retain the affected merchandise and packaging while the issue is being reviewed where reasonably practical.
25. DAMAGE CAUSED AFTER RECEIPT
Products should be handled, assembled, installed, cleaned, and maintained according to applicable instructions.
Damage caused by misuse, unsuitable installation, unauthorized modifications, improper cleaning, inappropriate storage, accidents after delivery, or ordinary wear may not qualify as a manufacturing defect.
This provision does not affect any rights that applicable law requires us to provide.
26. PROMOTIONS
Lumas Living may periodically offer discounts, sales, promotional codes, bundles, or other special purchasing opportunities.
A promotion may include conditions relating to:
Eligible merchandise;
Minimum purchase requirements;
Promotion dates;
Redemption limits;
Customer eligibility; or
Use with other offers.
The terms displayed with a particular promotion govern that promotion.
Promotional benefits have no cash value unless expressly stated otherwise.
27. GIFT OR PROMOTIONAL OFFERS
Where we offer gifts with purchase, complimentary items, or similar incentives, availability may be limited.
Such offers may be subject to qualifying purchase requirements and other stated conditions.
If a qualifying transaction is returned, any associated promotional item may also be subject to applicable return conditions where clearly disclosed and permitted by law.
28. CUSTOMER FEEDBACK
We may allow customers to submit reviews, photographs, comments, suggestions, or other feedback.
By providing content, you represent that you own the material or otherwise have sufficient rights to submit it.
You must not submit content that is unlawful, fraudulent, defamatory, threatening, abusive, infringing, malicious, or deliberately misleading.
We may moderate or remove submissions that reasonably violate these standards.
29. PERMISSION TO USE SUBMITTED CONTENT
When you voluntarily submit content for publication or promotional use through Lumas Living, you grant us a non-exclusive permission to reproduce, display, format, and use that content in connection with operating and promoting our store, subject to applicable law.
You retain any ownership rights you otherwise hold in your original content.
We will not intentionally alter customer content in a manner that materially misrepresents the customer's original statement.
30. INTELLECTUAL PROPERTY
Unless otherwise indicated, original Lumas Living content—including our branding, written materials, photographs, graphics, designs, logos, layouts, and other proprietary store materials—is owned by us or used under appropriate authorization.
Access to our store does not grant ownership rights in such content.
Protected materials may not be copied, republished, modified, distributed, sold, or commercially exploited without appropriate authorization, except as permitted by applicable law.
31. UNACCEPTABLE USE
You may not use our website or services to:
Commit or facilitate fraud;
Engage in unlawful transactions;
Submit intentionally deceptive information;
Access accounts or systems without authorization;
Introduce malware or harmful code;
Circumvent security measures;
Materially disrupt our website;
Violate intellectual property or privacy rights;
Harvest information without lawful authority; or
Engage in conduct otherwise prohibited by applicable law.
We may restrict access in response to material misuse.
32. PERSONAL INFORMATION AND PRIVACY
Personal information submitted through Lumas Living is handled according to our Privacy Policy and applicable privacy requirements.
Our Privacy Policy provides further information about how personal information may be collected, processed, used, stored, or disclosed as part of operating our online store.
33. THIRD-PARTY SERVICE PROVIDERS
We may rely on independent providers for services such as ecommerce technology, payment processing, shipping, communications, analytics, hosting, or other operational functions.
These providers may maintain separate terms, privacy policies, and security practices.
Your direct use of a third-party service may therefore also be governed by that provider's applicable terms.
34. EXTERNAL LINKS
Our website may contain links to websites or resources operated independently from Lumas Living.
External links may be provided for informational purposes or customer convenience.
We do not necessarily control or endorse third-party websites and are not responsible for their content, products, services, security, availability, or privacy practices.
35. CHANGES TO OUR WEBSITE AND SERVICES
Lumas Living may update or modify website features, product collections, layouts, content, or other aspects of our services.
We may also temporarily suspend particular functions for maintenance, technical upgrades, security procedures, or operational needs.
We do not guarantee that every website feature will remain available permanently.
36. SERVICE INTERRUPTIONS
While we aim to maintain reliable store access, interruptions may occur because of technical failures, maintenance, network issues, third-party service disruptions, security events, or circumstances outside our reasonable control.
We will not be responsible for temporary interruptions to the extent permitted by applicable law.
37. EVENTS OUTSIDE REASONABLE CONTROL
To the extent permitted by applicable law, Lumas Living is not responsible for delays or failures caused by events outside our reasonable control.
Such events may include severe weather, natural disasters, transportation interruptions, carrier disruptions, widespread network failures, government actions, labor disruptions, or comparable circumstances.
Mandatory consumer rights remain unaffected.
38. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our website and related online services are provided on an “as available” basis.
We do not guarantee that our website will always operate continuously, without technical errors, or without interruption.
Nothing in these Terms excludes statutory warranties, consumer protections, or other legal rights that cannot lawfully be excluded.
39. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Lumas Living will not be responsible for indirect, incidental, special, consequential, or similar losses arising solely from use of, or inability to access, our website or related online services.
Any limitation stated in these Terms applies only where legally permitted.
Nothing in these Terms excludes liability that applicable law does not permit us to exclude.
40. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold Lumas Living harmless from reasonable claims, losses, liabilities, damages, and expenses arising from your unlawful use of our services, material violation of these Terms, or infringement of another party's legal rights.
41. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, it will be limited or severed only to the extent necessary.
All remaining provisions will continue in effect.
42. NO WAIVER
Our failure to enforce a provision immediately does not mean that Lumas Living permanently waives the right to enforce it.
A waiver regarding one circumstance does not automatically constitute a waiver regarding another.
43. ASSIGNMENT
Customers may not transfer their rights or obligations under these Terms in a manner that would materially prejudice Lumas Living or another party without appropriate authorization.
Lumas Living may transfer rights or obligations as part of a legitimate business reorganization, succession, or similar transaction, subject to applicable law and without reducing mandatory consumer protections.
44. TERMINATION OR RESTRICTION
You may stop using Lumas Living at any time.
We may restrict, suspend, or terminate access where we reasonably determine that a user has materially violated these Terms, engaged in fraudulent or unlawful activity, threatened website security, or otherwise materially misused our services.
Terms intended by their nature to survive termination will continue to apply.
45. GOVERNING LAW
These Terms will be interpreted in accordance with applicable laws of the United States and, where appropriate, the laws applicable in the State of California, without limiting mandatory consumer protections, rights, or remedies available under applicable law.
46. UPDATES TO THESE TERMS
Lumas Living may revise these Terms periodically to reflect changes in our merchandise, services, website functionality, business practices, store policies, or applicable legal requirements.
The revised Terms may be published through our website with an updated “Last Updated” date.
Your continued use of our services after revised Terms become effective constitutes acceptance of those revisions to the extent permitted by applicable law.
47. OTHER STORE POLICIES
These Terms should be read together with other policies made available through Lumas Living, including our:
Privacy Policy
Shipping Policy
Return and Refund Policy
Where another store policy contains more specific conditions governing a particular matter, those specific provisions may apply to that matter to the extent permitted by applicable law.
48. ENTIRE AGREEMENT
These Terms, together with applicable policies referenced herein, constitute the terms governing your use of Lumas Living.
If any provision conflicts with a mandatory requirement of applicable law, the applicable legal requirement will control to the extent of that conflict.
49. CONTACT LUMAS LIVING
For questions about these Terms of Service, an order, or another Lumas Living store policy, please contact us:
Lumas Living
1441 Tuolumne Street
Vallejo, CA 94590
United States
Phone: 707-364-3433
Email: kevh27895sn49@lumaslivingos.com