Shipping policy

Shipping Policy

At Lumas Living, we aim to provide a dependable and transparent shipping experience for every purchase. This Shipping Policy explains where we deliver, the shipping methods available, applicable charges, estimated transit times, and important information about order fulfillment and delivery.

Shipping Coverage

Lumas Living currently ships only within the United States.

We do not offer international shipping at this time. All orders must include a complete and valid U.S. delivery address to be eligible for fulfillment.

Shipping Methods & Rates

Customers may choose from the following delivery options at checkout:

Express Shipping

For customers who prefer expedited delivery:

Estimated transit time: 1–2 business days
Shipping fee: $15.00

Express Shipping is a paid expedited service and remains subject to the $15.00 charge regardless of order value.

Standard Shipping

Our regular delivery service is available under the following terms:

Estimated transit time: 3–5 business days
Shipping fee: $8.00 for orders below $70.00
FREE Standard Shipping for qualifying orders of $70.00 or more

The complimentary shipping offer applies only to Standard Shipping. If Express Shipping is selected, the Express rate will apply even when the order qualifies for free Standard Shipping.

Available shipping methods and the applicable cost will be displayed during checkout before payment is completed.

Order Processing & Dispatch

Orders are generally reviewed, prepared, and packed during regular business days. Saturdays, Sundays, and U.S. federal holidays are normally excluded from business-day calculations.

Processing time occurs before the package enters the carrier's network. Therefore, the estimated 1–2 business day Express and 3–5 business day Standard delivery periods generally begin after an order has been processed and dispatched.

During holidays, promotional periods, or times of unusually high demand, order preparation may require additional time.

Estimated Delivery

Shipping timeframes provided by Lumas Living are estimates and do not constitute guaranteed arrival dates.

Once a package has been transferred to the carrier, delivery may be affected by severe weather, transportation disruptions, carrier network conditions, regional service interruptions, seasonal shipping volume, or other circumstances outside our reasonable control.

Shipment Tracking

When tracking is available, customers will receive shipment information after their order has been dispatched.

Please allow time for the carrier to perform its initial package scan. Tracking information may not display movement immediately after a shipping confirmation is issued.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete delivery information at checkout. Please carefully review the recipient's name, street address, apartment or unit number when applicable, city, state, and ZIP code before submitting an order.

If you notice an error after placing your order, contact Lumas Living promptly. We will make reasonable efforts to assist with corrections before shipment, but changes cannot be guaranteed once fulfillment has begun or the package has been transferred to the carrier.

Returned or Undeliverable Orders

A shipment may be returned if the carrier cannot complete delivery because of an incomplete or incorrect address, unsuccessful delivery attempts, or another delivery-related issue.

If your package is returned to us, please contact Lumas Living so we can review the circumstances and determine the available next steps. Where permitted by applicable law, additional shipping charges may apply when reshipment is necessary due to incorrect customer-provided delivery information.

Delayed or Missing Shipments

If your package has not arrived within the expected timeframe, please check the carrier's latest tracking information first.

If tracking indicates an extended delay, potential loss in transit, or another unusual shipping issue, contact us with your order details. Lumas Living will review the available shipment information and assist with determining the appropriate next steps.

Contact Lumas Living

For questions regarding shipping rates, delivery estimates, tracking, or an existing order, please contact us:

Lumas Living
1441 Tuolumne Street
Vallejo, CA 94590
United States

Phone: 707-364-3433
Email: kevh27895sn49@lumaslivingos.com